Privacy Policy

RPI Print API Privacy Policy

Effective Date: October 16, 2026

Last Updated: October 16, 2026

This Privacy Policy (“Privacy Policy” or “Policy”) describes how RPI Print, Inc. and its affiliates and subsidiaries (collectively, "RPI Print", "us," “our,” or "we") process personal information in connection with the RPI Print API (the “API Services”). Additional terms and policies may apply to your use of other RPI products and services.

If you are a California resident, please review the “California Residents” subsection in the “Additional Information for Certain Jurisdictions” section below for important information about our privacy practices and your rights.

The API Services are only available to users in the U.S. and Canada.

Your use of our website and other online services, the personal information we collect, and any disputes, is subject to this Policy and our Terms including any applicable limitations on damages and the resolution of disputes.

1. Scope Of Our Policy
2. Personal Information Collected
3. Purposes Of Collection And Processing
4. Disclosure Of Personal Information
5. Cookies, Targeting, And Analytics
6. Your Privacy Choices
7. External Links And Features
8. Retention
9. Children Under 13
10. Security
11. Additional Information For California Residents
12. Contact Us
13. Changes To This Policy

1. Scope Of Our Policy

This Policy applies solely to the personal information that we process as part of the API Services. It does not govern personal information that our customers process independently of the API Services or separate privacy notices that may apply to other interactions with RPI Print, including our other products or services, or when we process personal information about our personnel and job applicants.

When we handle our customers’ personnel information (e.g., for account creation, billing, security, marketing, customer support, etc.), we decide how and why to use this information (i.e., we act as a “business” as that term is defined under applicable privacy laws).

When we handle end-user personal information that our customers provide to us (e.g., order details tracking, shipping, payment, etc.), we do so pursuant to our customers’ instructions when they use the API Services (i.e., we act as a “service provider” as that term is defined under applicable privacy laws). Our customers decide how and why to use end-user personal information when they provide it to us via the API Services (i.e., they act as “businesses” as that term is defined under applicable privacy laws). Our customers are responsible for their own privacy practices. If you are an end-user of our customers’ services, you should review the privacy notice(s) provided by the customer with whom you originally interacted.

2. Personal Information Collected

RPI Print collects personal information directly from you, automatically through use of the API Services, and from third parties. The categories of personal information we collect are described below.

Personal Information Collected Directly. We may collect the following personal information directly from you:

• Registration and Profile Information. When you create an account with us, you must provide us with certain personal information such as your name, business name, business contact details, email address, and password. We may also ask you or allow you to submit certain information, such as information about your preferences and additional contact information.
• Payment Information. We collect payment information to enable use of the API Services. We collect this information using our third-party payment processor. We do not store full payment card details.
• Communications and Interactions. When you contact us to submit comments, questions, or feedback, we collect your name, email address and your comment, question or feedback. When you email, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications and our responses.

End-User Personal Information Provided by Customers. Our customers determine what personal information to provide to us via the API Services. Generally, this may include:

• Order and Fulfillment Information. End-user and/or recipient name, shipping address, contact information, and tracking information.
• Content of Files Submitted. Files, images, and other content submitted by our customers through the API Services may contain end-user personal information.

Personal Information Collected Automatically. We may automatically collect device, usage, and log data to operate, secure, and maintain the API Services, such as:

• Device Information. This may include information such as device type, operating system, version, browser type, and technical device identifiers to operate, secure, or improve the API Services.
• Usage and Log Information. This may include information such as access times, date/time stamps, error logs, and interactions with features to operate, secure, troubleshoot, and maintain the API Services.
• Location Information. We also may collect or derive location information, such as through your IP address.

3. Purposes Of Collection And Processing

We process personal information for the following purposes, including on behalf of our customers:

• Providing the API Services. To provide and operate the API Services, in accordance with our customer’s instructions, including providing support and troubleshooting.
• Account Management and Authentication. To create, administer, authenticate, and secure user accounts and manage access to the API Services.
• Service Improvement. To maintain, evaluate, and improve the API Services as permitted by applicable law.
• Communications. To send service-related, administrative, security, and support communications and respond to requests.
• Research and Surveys. To administer surveys and questionnaires, such as for market research or user satisfaction purposes.
• Security, Integrity, and Protection of Rights. To protect the Services and our business operations, and to protect our rights or those of our stakeholders; prevent and detect fraud, unauthorized activities, and misuse; where we believe necessary to investigate and protect the rights, property, and safety of RPI Print, our customers, end-users and others; to prevent or prosecute violations of our Terms.
• Legal Compliance. To comply with applicable legal or regulatory obligations, including judicial proceedings, subpoenas, warrants, court orders, other legal process, or lawful requests from governmental authorities, including law enforcement.
• General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.

4. Disclosure Of Personal Information

We may disclose your personal information processed through the API Services as directed by our customers and for the purposes described above, including as follows:

• Subprocessors and Service Providers. We may disclose personal information to subprocessors and service providers that process it on our behalf to provide, secure, support, or maintain the API Services. For example, print-production providers, cloud-hosting providers, and analytics providers.
• Carriers. We may disclose personal information to shipping and distribution carriers where necessary to ensure orders are delivered.
• Affiliates and Subsidiaries. We may disclose personal information we collect to our affiliates or subsidiaries who use and disclose this personal information in accordance with this Policy.
• Compliance and Legal Obligations. We may disclose personal information when required to comply with our legal and compliance obligations and to respond to legal process. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements. This may include regulators, government entities, and law enforcement as required by law or legal process. Additionally, it may include certain disclosures that we are required to make under applicable laws.
• Security and Protection of Rights. We may disclose personal information when reasonably necessary to protect the API Services, our rights and property, or the rights, property, and safety of others, or to prevent, detect, investigate, or respond to fraud, unauthorized/illegal activities, misuse, or violations of Terms.
• In Support of Business Transfers. To the extent permitted, if RPI Print or its affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer personal information processed through the API Services to the other company. We may also share such personal information as necessary before completion of the transaction with lenders, auditors, and third-party advisors, including attorneys and consultants, as part of due diligence or to plan for the transaction.
• Aggregate and Deidentified Information. We may use or disclose aggregate or deidentified information related to the API Services for quality control, analytics, research, development, or other purposes, as permitted by applicable law.
• Other Disclosures. We may disclose personal information in other ways not described above, but will notify you and, if necessary, obtain your consent.

5. Cookies, Targeting, And Analytics

We and our third-party providers use cookies, clear GIFs/pixel tags, JavaScript, local storage, log files, and other mechanisms to automatically collect and record information about your browsing activities and use of our products and services. We may combine this "activity information" with other personal information we collect about you. Generally, we use this activity information to understand how our website, and other online services are used, track bugs and errors, assess, secure, protect, optimize and improve the performance of our services, to prevent fraud and protect our business, as well as for targeted marketing and advertising, and for analytics purposes. For information on how to exercise your cookies, personalization and analytics choices, please see the “Your Privacy Choices” section below.

Cookies. Cookies are small files with unique identifiers that are transferred to your browser through our websites. They allow us to remember you when you are logged in to our website and other online services, help us understand how you navigate through and use our website and other online services, and allow us to display personalized content and targeted ads (including on third-party sites and applications).

Pixel Tags. Pixel tags (sometimes called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our website and other online services to, among other things, track the activities of users, help us manage content and compile usage statistics. We may also use these in HTML e-mails we send, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Log Files. We collect certain activity information from log files. Log file information is automatically collected by our servers when you access our website. We record certain information from these log files, including web requests, IP address, browser type and version, language information, referring and exiting URLs, links clicked, pages viewed and other similar information.

Analytics Tools. We use third-party tools, such as Google Analytics, which are operated by third-party companies, to evaluate our website and online services. These third-party analytics companies may collect usage data (using cookies, pixels and similar tools) about our website and other online services in order to provide us with reports and metrics that help us evaluate usage of our website and other online services, improve our Sites, and enhance performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Do-Not-Track Signals. Our site does not recognize or respond to "Do Not Track" signals. However, our site may respond to other opt-out preference signals as may be required by law.

6. Your Privacy Choices

We make available several ways to manage privacy choices. Some choices are browser or device specific, which means that you need to set the preference for each browser and device. If you delete or block cookies, you may need to reapply these preferences. Opting out of cookies and advertising does not mean that you will no longer receive advertising content from us. You may continue to receive generic or “contextual” ads.

• Account and Profile Information. You can review and update certain personal information maintained in your account by logging into the Services and updating your profile, where that functionality is available. You may also contact the customer that provided access if you need assistance.
• Marketing Communications. You may opt out of marketing and promotional communications you receive from us by using the unsubscribe option provided in each marketing communication we send you. Even if you opt out of marketing and promotional communication emails from us, we may still send you transactional and other non-promotional emails.
• Cookie Preference Manager. You can review or change your preferences for targeting cookies and tags on our websites by adjusting your cookie settings.
• Browser Settings. To prevent cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain cookies, notify you when a cookie is set, or delete cookies. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our website and other online services who disable cookies will be able to browse the website, but some features may not function.
• Industry Ad Choice Programs. You can control how participating third-party ad companies use the information that they collect about your visits to our website and those of third parties, in order to display more relevant targeted advertising to you. For more information and to opt out of receiving targeted ads from participating third-party ad networks go to:
  • U.S. Users: aboutads.info/choices (Digital Advertising Alliance) (You can also download the DAA AppChoices tool in order to help control interest-based advertising on apps on your mobile device).
  • Canada Users: youradchoices.ca/choices/ (Digital Advertising Alliance of Canada).
• Privacy Rights Requests. Because RPI Print processes personal information of end-users on behalf of its customers, end-users who wish to exercise statutory privacy rights should submit such requests directly to the RPI Print customer. For others, RPI Print handles privacy rights requests as described in the Additional Information for Certain Jurisdictions section below.

7. External Links And Features

Our website and other online services may contain links to third-party sites that are not owned or controlled by us. We are not responsible for the information practices of these third-party sites. You should review the privacy policies and terms for any third parties before proceeding to those websites or using those third-party features or services.

In addition, our website and other online services may include or incorporate third-party features (e.g., widgets, buttons, and plugins), which are operated by third-party platforms and networks. These features are hosted by the respective third-party operator even though they appear on our website and other online services, and the third party may collect your IP address, URL, date and time stamp, browser details and the like, subject to their own privacy policies.

8. Retention

We will retain personal information for as long as reasonably necessary for the purposes for which it was collected by, or provided to, us. To the extent permitted by applicable law, we will retain and use personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

9. Children Under 13

Our API Services are intended for business use by adults and are not directed to children under 18. We do not knowingly collect personal information directly from children under 18 through the API Services. If you believe a child has provided personal information directly to us, please contact us using the information in the Contact Us section below.

10. Security

We have implemented safeguards that are intended to protect the personal information we collect. Please be aware that despite our efforts, no data security measures can guarantee security. RPI Print cannot and does not guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.

11. Additional Information For California Residents

This section includes additional information as required under the California Consumer Privacy Act, as amended, and its implementing regulations (the “CCPA”). This section does not address or apply to our handling of publicly available information made lawfully available by state or federal governments or other personal information that is subject to the CCPA.

Categories of Personal Information We Collect. Depending on how you use the API Services, we may collect (and have collected in the prior 12 months) the following categories of personal information.

Categories of Personal Information Collected
Identifiers. Includes direct identifiers such as name, username, address, email address, phone number, device ID, IP address, and other unique identifiers
Customer Records. Includes your account and profile information, such as username and password, email, address, telephone number, and other contact information, account credentials, communications preferences, billing and payment information, and other information individuals provide us in order to register for, access or use our website or other online services.
Commercial Information. Includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or histories or tendencies.
Usage Data. Includes browsing history, clickstream data, search history, access logs, information regarding your interactions with our websites, portals, applications, or other services, and our marketing emails and online ads, and other usage data related to your use of our website and other online services
Location Data. Includes geolocation information about a particular individual or device.
Audio, Video and Electronic Data. Includes audio, electronic, visual, or similar information, photographs and images, call recordings (e.g., of customer support calls), and photos or visual content submitted via our website and other online services.
Professional or Employment-related Information. Such as performance information, professional membership records, references, assessment records, resumes, cover letters and work history.
Inferences. Includes inferences drawn from other personal information that we collect to create a profile based on your account and activities, that reflect your preferences, characteristics, behavior, attitude and abilities related to our website and other online services.

Service Providers. We may disclose the above categories of personal information to the following categories of service providers:

• Vendors and service providers
• Customers
• Partner companies
• Advisors and agents
• Government entities and law enforcement
• Affiliates and subsidiaries
• Internet service providers
• Operating systems and platforms

Sales and Sharing. California privacy laws define a "sale" as disclosing or making available to a third party personal information in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. We do not sell or share personal information that is subject to this Policy. We also do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals who we know are under sixteen (16) years old.

Sources of Personal Information. In general, we may collect the categories of personal information identified in the table above from the following categories of sources:

• Directly from you
• From our customers
• Our affiliates and subsidiaries
• Third-party platforms
• Third-party sites and services
• Internet service providers
• Operating systems and platforms
• Our vendors and service providers

Purposes of Collection and Processing. As described above in the Purposes of Collection and Processing section, in general, we process personal information for the following business or commercial purposes:

• Providing the API Services
• Account Management and Authentication
• Service Improvement
• Communications
• Research and Surveys
• Security, Integrity, and Protection of Rights
• Legal Compliance
• General Business and Operational Support

Retention. We retain your personal information for as long as needed or permitted, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your personal information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). Rather than delete your data, we may also de-identify it by removing identifying details. Where we have committed to maintaining and using personal information in a deidentified form, we agree not to reidentify deidentified data except as permitted by applicable law.

California Privacy Rights. The CCPA provides California residents with specific rights regarding personal information. Subject to certain conditions and exceptions, California residents have the following rights with respect to their personal information:

• Right to Know (Access & Portability). You have the right to request:
  • the categories of personal information we collected about you;
  • the categories of sources from which the personal information is collected;
  • our business or commercial purposes for collecting, selling, or sharing personal information; the categories of third parties to whom we have disclosed personal information; and
  • a copy of the specific pieces of personal information we have collected about you.
• Right to Correct. You have the right to request we correct inaccurate personal information.
• Right to Delete. You have the right to request we delete your personal information.
• Right to Opt-Out of Sales and Sharing. You have the right to opt out of “sales” and “sharing” of your personal information as those terms are defined under the CCPA. We do not sell or share personal information that is subject to this Policy, so there is no need to exercise this right.
• Right to Limit Use and Disclosure. We do not engage in uses or disclosures of “sensitive personal information” that would trigger the right to limit use of sensitive personal information under the CCPA.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this section.

Submitting CCPA Requests to Know, Correct and Delete. California residents may submit a verifiable request to exercise their CCPA rights as set forth below:

• Email: printapicustomersupport@rpiprint.com

Verification. Before responding to your request, we must first verify your identity using the personal information you recently provided to us. You must provide us with your full name and email address. We will take steps to verify your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

Authorized Agents. You may designate someone as an authorized agent to submit requests and act on your behalf. Authorized agents will be required to provide proof of their authorization in their first communication with us, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.

Rights Under California's Shine-the-Light Law. Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use. Such requests may be made once per calendar year for information about any relevant third-party sharing in the prior calendar year. To submit a “Shine the Light” request, email printapicustomersupport@rpiprint.com, and include in your request a current California address and your attestation that you are a California resident.

12. Contact Us

If you have any questions or concerns regarding this Policy or our privacy practices, please contact us at printapicustomersupport@rpiprint.com or at:

RPI Print, Inc.
Attention: Legal Department
3325 S 116th St.
Suite 161
Tukwila, WA 98168 USA

13. Changes To This Policy

This Policy is current as of the Effective Date. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our website. If we make any changes to this Policy that materially affect our practices regarding the personal information we have previously collected from you, we will endeavor to provide you with appropriate notice.